FROM THE DESK OF…
Kim Santolla, Patient Accounts Supervisor
As Supervisor of Patient Accounts for Orthopaedic Surgery Associates, Inc., I am often asked various questions regarding our billing process. Statements are sent to our patients on a billing cycle of 28 days when no activity occurs on the account. A patient may receive interim statements or letters if he or she were seen for an office visit or a payment was made on the account. This allows us to meet the Federal Mandated Medicare Compliance plan while keeping patients informed of their account activity. We realize patient payments may cross in the mail and we appreciate your patience in the understanding if this should occur, however, the Billing Department is available between the hours 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:00 p.m. to answer any questions.
Orthopaedic Surgery Associates participates with a large number of insurance plans. Our participation status depends on the cooperation we receive from the insurance companies. It is important to know what benefits your insurance plan provides. Many insurance plans often will have an out of network benefit which includes a deductible. We will generally file a claim on your behalf so you may seek reimbursement from your insurance company. Should you have any questions regarding payment of these claims, you should contact your insurance company. Plan list of providers maybe out of date, therefore, it is recommended that you contact your doctor and benefits available for each visit.
We are always looking to improve communication and enhance quality service to our patients. Should you have any questions or comments regarding our billing process, please do not hesitate to speak to a representative of our billing Department. It is a reward, a challenge, and a privilege to a contributing member of the team. We wish you continued good health throughout the year.
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